Support

Clients are our most important assets at All My Papers. It is our goal to make it easy for customers to use our products. We have many options for support that include the website, email and the phone.

Getting Support

Do not hesitate to email or call us with any problem you might encounter. Email is the most efficient way to communicate with us as we have support personnel in many time zones and email requests are automatically given priority.

To expedite resolving your issue, when you email be sure to include the following:

  1. Name of the product you are using
  2. Error codes and messages for the product you are using
  3. Image files that are causing the issues
  4. Trace logs – with many of the software products All My Papers distributes there is a trace log that monitors the various calls to the associated DLL’s when the programs are run. By including a copy of the trace log, Support at All My Papers can determine what went wrong and when.

Email Us: support@allmypapers.com

To ensure prompt attention to open support issues, always copy support@allmypapers.com even when coresponding directly with your support representative.

Call Us: 408-366-6400

Click Here to see our FAQ –  Frequently Asked Questions for the All My Papers family of products.